PBX system is a private communication system that can be
deployed by any organization for channeling its communication. Such a system
with massive functionalities can serve to be a complete office or business
support. This is an alternative to the on-premise systems that the business
organizations used to hold years back at their premises. With wires running all
over the place, the obsolete PSTN systems were difficult to manage and were
also a hefty expense on the organizations’ pockets. They were even restraining
since the high prices of international calling prevented businesses from
growing on a global scale.
Hosted PBX systems have made the process quite easier. With
almost no equipment, these systems can be configured remotely and the users can
have this system set up within a couple of minutes. As the era of digitization
is progressing, so is the telecommunication domain and today, it is almost
impossible for any business organization to neglect the benefits of VOIP. The
use of this technology started years back but it is now that the usage has
gained momentum with the intervention of Small Business PBX.
This hosted telecom interface is not any small system. It is
the same on-premise systems that the large business enterprises maintain at
their office premises. The small ones can just get all the functionality of
these giant systems without having to purchase them or implement these systems
at your office premises. Cloud has made all this PBX system functionality
possible. Why is this system becoming so popular amongst the SMBs? The reason
is quite obvious. When enterprises can have some of the best telecom facilities
at just a fraction of the price that would otherwise be invested, it is obvious
of them to switch to this new channel.
There is no equipment and hence, there is no capital or
operational expense. SMBs are at a critical stage where they need to balance
all their resources and plan every step cautiously since they cannot afford to
take a large risk. Scalability is another important factor. This way, the SMBs
can start off with any set of requirements and have to pay exactly for the part
of the services that they utilize. Mobility provides freedom from the premise
based constraints and all the communication can be managed even when the person
is not in his office. Mobile media is now utilizing VOIP and it is expected
that within a few years, VOIP will kill the mobile communication options with
its cost.
Hosted PBX services have been provided by a large number of
providers now but it is essential to set some ground rules for making the
perfect choice of PBX system. VOIP offers an incredibly low calling cost but
make sure that you do not compromise on the quality while searching for lower
costs. There are two different types of Hosted PBX VOIP routes that are
available in the communication market.
White routes are the premium PBX system routes that contain
the option of CLI. The option of caller line identification allows users to get
connected to any of the end users while projecting a number of the caller’s
choice. In other words, these business phone routes allow caller ID option.
This is not the case with the grey routes. The calls through these routes would
display any random number. Moreover, their call quality is quite degraded since
the ACD and ASR are quite low. There are also some missed call routes that some
of the enterprises needs and these are chosen from amongst the grey routes
since they require quite low quality.