Is VOIP Based PBX System a Wise Communication Choice

PBX system is a private communication system that can be deployed by any organization for channeling its communication. Such a system with massive functionalities can serve to be a complete office or business support. This is an alternative to the on-premise systems that the business organizations used to hold years back at their premises. With wires running all over the place, the obsolete PSTN systems were difficult to manage and were also a hefty expense on the organizations’ pockets. They were even restraining since the high prices of international calling prevented businesses from growing on a global scale.

Hosted PBX systems have made the process quite easier. With almost no equipment, these systems can be configured remotely and the users can have this system set up within a couple of minutes. As the era of digitization is progressing, so is the telecommunication domain and today, it is almost impossible for any business organization to neglect the benefits of VOIP. The use of this technology started years back but it is now that the usage has gained momentum with the intervention of Small Business PBX.

This hosted telecom interface is not any small system. It is the same on-premise systems that the large business enterprises maintain at their office premises. The small ones can just get all the functionality of these giant systems without having to purchase them or implement these systems at your office premises. Cloud has made all this PBX system functionality possible. Why is this system becoming so popular amongst the SMBs? The reason is quite obvious. When enterprises can have some of the best telecom facilities at just a fraction of the price that would otherwise be invested, it is obvious of them to switch to this new channel.

There is no equipment and hence, there is no capital or operational expense. SMBs are at a critical stage where they need to balance all their resources and plan every step cautiously since they cannot afford to take a large risk. Scalability is another important factor. This way, the SMBs can start off with any set of requirements and have to pay exactly for the part of the services that they utilize. Mobility provides freedom from the premise based constraints and all the communication can be managed even when the person is not in his office. Mobile media is now utilizing VOIP and it is expected that within a few years, VOIP will kill the mobile communication options with its cost.

Hosted PBX services have been provided by a large number of providers now but it is essential to set some ground rules for making the perfect choice of PBX system. VOIP offers an incredibly low calling cost but make sure that you do not compromise on the quality while searching for lower costs. There are two different types of Hosted PBX VOIP routes that are available in the communication market.

White routes are the premium PBX system routes that contain the option of CLI. The option of caller line identification allows users to get connected to any of the end users while projecting a number of the caller’s choice. In other words, these business phone routes allow caller ID option. This is not the case with the grey routes. The calls through these routes would display any random number. Moreover, their call quality is quite degraded since the ACD and ASR are quite low. There are also some missed call routes that some of the enterprises needs and these are chosen from amongst the grey routes since they require quite low quality.